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The Glory That Was IHOP

Location: 9th Street corner 31st Avenue, Bonifacio Global City, Taguig; UP Town Center; SM Mall of Asia (MOA); Ground Floor, Century City Mall

IHOP

Everybody knows the long queue at IHOP Philippines when it first opened back in February 2013. I remember my number on the list of customers was #43 on the first time I ate lunch (Yes, no longer breakfast) with my family. But I was excited. I knew the taste of IHOP all too well, and wondered if they could capture the taste on a franchise far away from the land of milk and honey.

My first time eating IHOP in Bonifacio Global City, Taguig, back in March 2013 was OK. It was neither impressive nor disappointing (Save for the long waiting time before I had to be seated.) All of the restaurant staff were incredibly hospitable and helpful. I got myself some Big Steak Omelette along with the pancakes side dish, some Garden Savory Crepes, and some Fried Chicken Dinner. I especially loved the french fries. (And that is coming from a person who doesn’t like to eat potato.)

Garden Savory Crepes by IHOP

Garden Savory Crepes by IHOP

First IHOP Experience, March 2013

The pancakes were a bit messy to eat. I couldn’t open my mouth while I was eating it (Well, I know opening my mouth to talk while food is in my mouth is some bad manners.) and my mouth was garbled. I had the tendency of showering my pancakes with some old fashioned maple syrup just to tone things down.

Original Buttermilk Pancakes by IHOP

Original Buttermilk Pancakes by IHOP

The Garden Savory Crepes were pretty ok. I am not a big fan of eating savory warm crepes simply because crepes are not destined to be a main entree.

Fried Chicken Dinner by IHOP

Fried Chicken Dinner by IHOP

The Fried Chicken Dinner, costing around P450, was pretty awesome for me. I know how American fried chickens are cooked, unlike most of the fast food joints here who served them with gravy. And for a four-piece chicken dish, this was worth my money.

IHOP Burger

IHOP Burger

We also ordered some classic Burger with fries, but these were too dry for me, even on my first visit.

Endless Coffee

Endless Coffee for P125 only, bottomless

Their endless coffee is superb. It kept me awake, surprisingly, for someone who is immune to caffeine.

And so the months came when I had to at least eat at IHOP for once a month. The queue wasn’t that long anymore, and was manageable. The customer service was fair. They couldn’t surpass Chili’s customer service. (I am referring to the Chili’s branch at Powerplant Mall, whose customer service is beyond comparison.)

Until last Sunday when I missed eating at IHOP and had to eat once again. I ordered for some Create Your Own French Toast combo. The breakfast set had two sausages and two scrambled eggs. And I was served with what looked like 1 scrambled egg. I called the waiter to complain. And he told me, that it was two scrambled eggs. He walked out on me and five minutes later, he came back with a plate of scrambled egg. I refused to look at the plate because what he did was unacceptable. I won’t lecture about good customer service but this was wrong.

IHOP

Cinn-A-Stack French Toast by IHOP

Cinn-A-Stack French Toast by IHOP

The Cinn-A-Stack French Toast, which by the way has around 1120 calories per plate, was pretty good.

The pancakes were still alright. (Oh, but we did try to upgrade to New York Cheesecake but the same waiter denied our request and told us that the pancakes were already done. The pancakes were only served 15 minutes later.)

Colorado Steak Omelette by IHOP

Colorado Steak Omelettes by IHOP

My dad, on the other hand, ordered some Colorado Steak Omelettes. The portion size from the first day I had eaten at IHOP until last Sunday was already cut by 50%. (Pardon me for the blurred photo. It was taken from the wide shot angle.) If it didn’t have that much calorie content, I would have once again called the staff and complain again.

On a lighter note, the Chicken Parmesan Fingers are ok. Save for the french fries, which were already soggy.

I didn’t create this blog to ruin any restaurant’s reputation. I only say the truth and frankly, I will say it. I will still eat at IHOP, praying that their customer service will improve and that their dishes won’t get portion diets. It’s only just to voice out they need to improve their service and food to be a better restaurant not only for tourists (who are mostly Caucasians) but for the locals as well. It’s such a waste if IHOP will turn out to be seasoned and not sustain its investment.

Another side note, there were a few waiters who were patient and very customer service friendly. This particular one was just too impatient and couldn’t wait to get home. My tip for you readers? Don’t sit downstairs, and choose to be seated upstairs, because you’ll be attended to often rather than if you sit downstairs.

On another note, IHOP is now opened at UP Town Center! That’s another breakfast place for you.

IHOP Rating:

Taste and Originality: (3.0 / 5)
Customer Experience: (2.5 / 5)
Value for Money: (3.0 / 5)
Brick and Mortar: (3.0 / 5)
Average: (2.9 / 5)